Terms of Service

Clairo provides a cookie consent management platform including automated scanning, banner customisation, consent record keeping, and compliance monitoring. We reserve the right to modify or discontinue features with reasonable notice.

You are responsible for keeping your login credentials secure. You must be at least 18 years old and have authority to bind any organisation on whose behalf you use the service. One account per person — do not share credentials.

You agree not to:

• Use the service to process data unlawfully or in violation of applicable privacy law.
• Reverse-engineer, decompile, or attempt to extract source code.
• Resell or sublicense the service without written permission.
• Use the service to send spam or engage in abusive behaviour.
• Circumvent plan limits through technical means.

Paid plans are billed monthly or annually via Stripe. All paid plans include a 14-day free trial — no credit card required to start. After the trial, you will be charged the applicable plan rate unless you cancel. Annual plans are non-refundable after 14 days. Monthly plans may be cancelled at any time; cancellation takes effect at the end of the current billing period. Downgrading to the Free plan is always available.

You own all data you bring to Clairo — your domain configurations, scan results, and consent records. We process this data on your behalf as a data processor under GDPR. You remain the data controller and are responsible for lawful use of the service.

We target 99.9% monthly uptime for the API and CDN script delivery. Planned maintenance is communicated in advance. Support is provided via email for all plans; Agency plan customers receive priority SLA response times. We do not guarantee specific response times for Free or Starter plan users.

To the maximum extent permitted by law, Clairo's aggregate liability to you for any claims arising out of or related to this agreement shall not exceed the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

Either party may terminate this agreement at any time. We may suspend or terminate your account immediately for material breach of these terms (e.g., illegal use, non-payment). On termination, your data will be deleted within 30 days per our data retention policy.

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales, unless mandatory local law requires otherwise.

For legal enquiries, email legalclairo.co.uk.